Policies

At The Wellow, we bring together advanced aesthetic treatments and medically guided wellness care in a warm, thoughtfully curated environment - designed to support you in aging gracefully and feeling your best. Our policies are intended to ensure your visit is seamless, while honoring your time and the dedicated care of our providers. We invite you to review the following prior to your appointment.

Staff

All providers at The Wellow are state-licensed medical professionals or certified specialists in their respective fields. Our team is committed to delivering treatments with precision, safety, and a high level of individualized attention.

Consultations

Not all services are appropriate for each patient or client. A consultation is required for all new patients for most services. A consultation fee is collected at the time of booking and may be applied toward a subsequent service if you choose to proceed with treatment within six months of your consultation. The credit is applied at the time of checkout for that service and is available only if the appointment is kept and the service is completed. To schedule your consultation, please contact us or schedule online.

Booking Appointments

Appointments may be scheduled by calling our office at (412) 467-0088 or by booking online. A $50 deposit is required to reserve your appointment and will be applied toward the service at checkout.

Cancellation Policy

We understand that schedules change. To respect our patients, clients, and providers, we kindly request at least 24 hours’ notice for cancellations or rescheduling.

A $50 deposit is required to book all appointments and will be applied toward your service. Deposits are non-refundable but may be applied to a future appointment if canceled with at least 24 hours’ notice. Appointments changed with less than 24 hours’ notice will result in forfeiture of the required deposit.

Appointment confirmation requests are sent via text and email two days prior to your appointment, with a reminder sent one day before. 

Child Policy

To maintain a calm, safe, and clinically appropriate environment, children are not permitted at appointments.

Scent-Free Environment

Out of consideration for clients and staff with sensitivities, we kindly ask that you avoid wearing heavy fragrances or strongly scented products when at the studio.

Arrival & Punctuality

We ask that you arrive 10-15 minutes prior to your scheduled appointment to allow time for check-in and preparation, ensuring you receive the full benefit of your treatment.

Late Arrival

If you arrive late, your treatment time may be adjusted to accommodate the next scheduled appointment. The full service fee will still apply. If necessary, your appointment may be rescheduled, and the deposit will be forfeited.

Financial Responsibility

The Wellow does not accept insurance. Payment is required at the time services are rendered. We accept Visa, MasterCard, American Express, cash, and Wellow gift cards. Flexible payment options may be available through CareCredit. Please note that personal checks are not accepted.

Sales Policy

All product purchases are final. Services and packages are non-refundable once treatment has rendered.

Gratuity

Gratuity is not expected. For those who wish to provide one, the amount is entirely at your discretion.

Gift Cards

Gift cards may be purchased in the studio or online and may be used toward treatments, packages, and retail products. They make a thoughtful gift for anyone looking to invest in their skin health and overall well-being.